Frequently Asked Questions

We accept most major commercial insurance plans, Medicare, Medicaid, and TRICARE. Our patient financial services team can verify your coverage and provide estimated out-of-pocket costs before your visit. Uninsured patients may qualify for our financial assistance program.

You can schedule appointments by calling our central scheduling line, using the online patient portal, or requesting an appointment through our website. For urgent matters, same-day and next-day appointments are often available through our primary care and urgent care clinics.

Please bring a photo ID, your insurance card, a list of current medications and dosages, relevant medical records or imaging, and any referral authorizations from your primary care physician. Arriving 15 minutes early allows time to complete registration paperwork.

Yes, many of our providers offer secure video visits for follow-up appointments, prescription renewals, and certain new patient evaluations. Telehealth visits are available through our patient portal and are covered by most insurance plans. Our staff can help you determine if a telehealth visit is appropriate for your needs.

General visiting hours are 10:00 AM to 8:00 PM daily. The ICU allows two visitors per patient during designated visiting windows. Pediatric units allow one parent to stay overnight. Exceptions may apply during public health advisories. Please check our website or call ahead for current policies.

You can access your medical records, lab results, imaging reports, and visit summaries through our online patient portal at any time. To request a complete copy of your records for transfer to another provider, contact our Health Information Management department.

Yes, we offer interest-free payment plans for balances over $200. Our patient financial counselors can help you understand your bill, apply for financial assistance, and set up a payment plan that fits your budget. We are committed to ensuring that cost is not a barrier to receiving care.

If you are experiencing a life-threatening emergency, call 911 immediately. Our Emergency Department is open 24 hours a day, 7 days a week, 365 days a year. For non-life-threatening urgent concerns, our urgent care clinics offer extended evening and weekend hours as a faster, more affordable alternative.

Prescription refill requests can be submitted through the patient portal, by calling your provider's office during business hours, or by asking your pharmacy to send an electronic refill request. Please allow 48 to 72 business hours for refill processing to avoid gaps in your medication.

Absolutely. You have the right to choose any provider on our medical staff. Our physician referral line can help you find a specialist who matches your needs and preferences, including considerations such as subspecialty expertise, office location, and availability.